Common queries answered

Frequently asked Questions

Usually 2-3 weeks, but please allow up to 30 days in some cases.  It is essential to plan and order in advance of your need as holidays can slow down your country’s mail time.  Further, worldwide happenings such as Covid have resulted in some longer than normal shipping times, but everyone, ourselves, the shippers, and the postal workers work hard to minimize delays.

We have A 100% Satisfaction Guarantee.

If for some reason, your order does not show up or is damaged in transit, We will ship you another package. However, you received a partial order, and we will reship the missing items, offer a refund, or store credit whatever works best for you.

We will ask you to first allow 30 business days from last update on tracking. After those 30 days, you have not received the package, or if you received any notification that your package was on hold or returned to the sender, please send us an email, and we will take care of your request promptly.

Please note, we reship to the order’s address, we will not / cannot ship to a new alternate address.  If you wish a reship to go to a new address, you might have to pay additional shipping charges.  If your original order was input with an incorrect shipping address, a mistake, or such, we do not reship for wrong shipping information input. 

Please note: if you have any queries regarding your transaction, please contact us by sending a mail At  [email protected]

If the order has been sent to packing, it will not be possible to make any changes. We apologize in advance for this inconvenience. If the order has NOT been sent to packing, we generally can accommodate this.  Email us at [email protected] immediately to try to arrange it.

When an order is in this status, it means that your order has not been paid and is waiting for payment.  If you have paid and your order shows on hold, please do not worry; we manually update your order status twice weekly; when we update your order with your shipping code, the order status will change to complete.  You can also email us at any time with any questions about your order status.  We are always here to assist.

Log in to your account where you will be able to update your contact information. Please note that if you need to change your shipping address in the middle of an order, you should contact us immediately so that we can stop the order before shipment.

This depends on your country.  You can always go to the India Post tracking site, but we recommend for the USA.  Please note do open up tracking history as the web site does a poor job of doing front page updates; your order might have been sent, but the page can show it is still processing.

Unfortunately, you cannot. You may only cancel your order before it has been shipped from the pharmacy.

The only instance in which you can return a medication after it has been delivered to you is if the pharmacy sent you the wrong medication or if the medication arrived damaged. In the event of both scenarios, the pharmacy will promptly reship the medication to rectify the mistake.

Under no other circumstances can we allow a product to be returned or refunded outside these scenarios.

We do, at times, send out and post-sales on our website.  Please do sign up for our newsletter to receive sales notices, follow us on Facebook, Twitter.  Sometimes but not all times, when we run a sale, we will post it on our website banner.  However, not all the time, so please do follow our Facebook / Twitter and sign up for our newsletter. 

We do not offer first-time customer sales discounts; we do apologize.   Also, no staff member can issue out, extend, or offer any discounts except our General Manager; we apologize.  If you missed a sale by a day or even a few hours, our staff could not issue our discount. 

We are the only online pharmacy that supplies drugs from the top pharmaceutical firms of the United States from outside of the United States where these drugs are sold at a much lower price. We may also provide medicines which are made by leading manufacturers who export to most countries at  We are Echeck payment certified as well as taking credit cards and debit cards.  The ability to take USA Echeck means we are fully vetted and verified as a legal operation.  Be careful using some of these sites that only take crypto coins as they very well could be illegal drop shippers.

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